Last updated: June 2026
Version: v3.2 | This is the official 9oxo Privacy Policy
When you register with 9oxo, you share certain information with us. This page openly explains how that information is stored, how it is used, and how it is kept secure — no complicated language, explained in plain terms.
Before diving into the details, here's what matters most — the principles that guide how 9oxo handles your data.
9oxo never sells your personal data to third parties. Your information is used solely to operate and deliver our services.
Our CommitmentsAll data is protected with bank-grade SSL encryption. Your password and payment details are never stored in plain text.
Technical safeguardsYou may request the correction or deletion of your personal data at any time — except where retention is required by law.
Your RightsAll non-essential cookies can be disabled at any time through your browser settings.
In your controlRegistered members will be notified of any significant changes to the Privacy Policy via email or in-app notification.
Transparency9oxo's Privacy Policy is available in full in Bengali — no member should be left in the dark due to language barriers.
For Everyone9oxo Gaming Ltd. takes your privacy seriously. This Privacy Policy explains how 9oxo (9oxo.best) collects, uses, and protects your personal information — and why.
This policy applies to 9oxo's website, mobile app, and all associated services. By using any 9oxo service, you are considered to have consented to this Privacy Policy. If you do not wish to consent, please discontinue use of the service.
You have full rights over your personal data — but to exercise those rights, you first need to know what 9oxo collects and why. This page answers exactly that.
9oxo collects data in several ways — some you provide directly, and some is gathered automatically.
| Data type | When it is collected | Required? |
|---|---|---|
| Mobile number | At the time of registration | Yes |
| Password (hashed) | At the time of registration | Yes |
| Email Address | At the time of registration | Optional |
| Full name | During KYC verification | Yes |
| Date of Birth | During KYC verification | Yes |
| National ID / Birth registration certificate | During KYC verification | Yes |
| BKash / Nagad / Rocket number | At the time of payment | Yes |
| Support conversations | Support contact hours | Not applicable |
While you use 9oxo, certain technical information is collected automatically:
How is my password stored? Your password is never stored in plain text. It is encrypted using a one-way hashing method — meaning no 9oxo employee can ever see your actual password.
9oxo uses your information only for specified purposes — it is never used beyond those.
9oxo may send promotional SMS or email communications. To opt out, use the "Turn Off Notifications" option in your account settings or contact support.
9oxo follows the highest industry standards to keep your data secure. Below is a detailed overview of our security measures:
9oxo takes every possible measure to ensure security, but keeping your password private and staying alert to phishing attempts is your responsibility. 9oxo will never ask for your password.
9oxo uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing and gaming experience.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
9oxo believes your data belongs to you. As such, you have the following rights:
You can request a report of all information 9oxo holds about you. Contact support and you'll receive a full report within 30 days.
If any of your information is incorrect or out of date, you can request that it be corrected.
After closing your account, you may request deletion of your personal data — except where retention is required by law.
You may request that the use of your data be limited for specific purposes — such as opting out of marketing communications.
You can request an export of your account history and data in a readable format.
You may object to certain types of data processing — particularly profiling or direct marketing.
To exercise any of these rights, contact 9oxo Support via email or live chat. All requests will receive a response within 30 days.
9oxo does not retain data beyond what is necessary. Each type of information is stored for a defined period:
After account closure: When an account is closed, all personal data beyond what is legally required is deleted in stages — typically completed within 90 days.
9oxo's services are strictly for individuals aged 18 and above. 9oxo does not knowingly collect any information from minors under the age of 18.
If a minor is found to have created an account, 9oxo will immediately close that account and delete all associated data. Any such reports will be acted upon promptly.
9oxo is an internationally operated platform. In some cases, your data may be processed on servers outside Bangladesh — particularly when working with game providers or payment processors.
All such data transfers are carried out with appropriate security safeguards in place. Partner organizations are contractually required to maintain security standards equal to or higher than those of 9oxo.
9oxo may update this Privacy Policy from time to time as needed. When changes are made:
Note: Check this page regularly. The date of the last update is shown in the banner at the top of the page.
Even after reading our Privacy Policy, members often have a few natural questions. This section answers those questions in plain language.
Yes — but only for specific purposes. Your betting history is retained to settle bets, resolve disputes, and meet legal obligations. This history is never sold to third parties, though it may be shared with regulatory authorities if legally required.
Your bKash, Nagad, or Rocket number is stored in encrypted form within 9oxo's systems. During payment processing, only the relevant payment gateway receives the necessary information — and that data is transmitted through an encrypted channel. No 9oxo staff member can directly view your mobile banking PIN or full account number.
Photos of your National ID or Birth Registration Certificate uploaded for KYC verification are stored on 9oxo's secured servers. These images are used solely for the verification process, and access is restricted once verification is complete. They are never shared with third parties — only the authorized KYC verification provider can view them, and they are bound by a confidentiality agreement.
9oxo does not track your location by default. However, your IP address is collected for security purposes, which can indicate an approximate location. This helps prevent fraud and flag unusual login attempts on your account. 9oxo does not require GPS location permission on your phone.
No one can guarantee 100% security on the internet. However, 9oxo maintains the highest standards — regular penetration testing, security audits, and an incident response plan all work together to keep our systems protected. In the event of a data breach, 9oxo will promptly notify affected members and take all necessary steps.
In summary, the core of 9oxo's Privacy Policy is this — your data belongs to you. We only retain what's necessary to provide our services, keep it secure, and never share it without your permission. If you have any questions, 9oxo's support team is always ready to help.
More than words on paper — 9oxo upholds this commitment in its day-to-day operations.
9oxo uses bank-grade SSL encryption, regular security audits, and independent penetration testing to keep your data genuinely protected.
9oxo collects only the minimum data necessary to provide its services — nothing more than what is needed.
Access to your data is restricted to staff who need it — every access is logged and reviewed on a regular basis.
Our Privacy Policy is written in plain, straightforward language — not dense legalese — so every member understands exactly how their data is handled.
In the event of a security incident, affected members will be notified within 72 hours — no exceptions, no cover-ups.
Outdated or no longer necessary data is deleted after a set period — 9oxo does not believe in holding onto data indefinitely.
Betting on 9oxo is for entertainment — it's best not to think of it as a reliable source of income. To set your own limits or get support, visit our Responsible Gaming Visit this page. Users under 18 are not permitted to use this platform.